Where to complain about travel issues in Bangladesh

If you face any issues or have complaints, there are some channels where you can lodge a complaint. Due to customer complaints many travels agencies were issued with financial fines, pay compensations, licence suspension and licence termination.

Steps to take when filing a complaint:

• Gather Evidence: Keep documentation, such as screenshots, emails, receipts, contracts, or any communication with the service provider to support your case.

• Lodge the Complaint: Contact the relevant organization through their website, phone, or email. Describe the issue clearly and provide supporting evidence.

• Follow-Up: Track the progress of your complaint and ensure you follow up if you do not receive a response within the expected timeframe.

1. Consumer Rights Protection

Directorate of National Consumer Rights Protection (DNCRP) is responsible for handling complaints related to consumer rights, including travel and tourism services. You can lodge a complaint if you feel your consumer rights have been violated.

• Link1: Offline complain submission to - DNCRP

• Link 2: Online complain submission to - DNCRP

• Link 3: Complain address personals

2. Bangladesh Tourism Board (BTB)

The Bangladesh Tourism Board regulates and oversees tourism services in the country. If you encounter problems related to tourism services or travel operators, you can file a complaint here.

• Link1: Guideline to submit complain

• Link 2:Complain submission to - Grievance Redress System

• Link3: Complain address personals

• Other (Any suggestion & feedback about tourism sector but not complain):

Bangladesh Tourism Board

Chief Executive Officer (Grade-1)

btbopinion@gmail.com

+8801717-040474

3. Civil Aviation Authority of Bangladesh (CAAB)

If the complaint is about air travel, airlines, or airports, you can reach out to the CAAB, which regulates civil aviation in Bangladesh.

• Link1 :Complain submission to - Grievance Redress System

• Link2:Complain address personals

4. Ministry of Religious Affairs (for Hajj & Umrah)

• If the complaint is about any Hajj or Umrah related services and about travel agencies then place your complain here.

• Link1 :Online complain to MORA

• Link2 :Online complain to e-Hajj

• Link3 :Offline complain for Hajj & Umrah

5. Association of Travel Agents of Bangladesh (ATAB)

If the complaint is specifically about a travel agency or operator, you can also contact ATAB.

• Email: atab@atab.org.bd, atab@citech.net, atab.org.bd@gmail.com

• Phone: +8801882088742, +8801882088739

6. Local Tourist Police or Local Police Station

In case of any criminal activity, theft, or security issue, travellers can report the matter to the nearest local police station.

• Link1 (All district tourist police contact): Accessories – Tips & Info’s – Contacts link

• Link2 (All district police station contact): Accessories – Tips & Info’s – Contacts link

• Link 3: Complain submission to Police - Grievance Redress System

• Link4 :Complain address personals

• Link 5:Police Cyber Support for women

Contact: cybersupport.women@police.gov.bd, +8801320000888

7. Cyber Crime Unit - Bangladesh Police

If you encounter fraud, unauthorized transactions, or data breaches while using online platforms, you can report it to the Cyber Crime Unit of the Bangladesh Police.

• Link1: link not no working now

• Hotline: 999

8. Bangladesh Competition Commission

If the issue involves unfair trade practices or competition violations, complaints can be directed here.

• Link 1: Complain process
• Link 2: Online complain
• Link 3:Complain address personals

9. National Digital Complaint Center:

The government operates an online portal where you can file complaints about online services, including tourism platforms.

• Contact
• Phone: 999 (National Helpline)